I have yet to have a good experience with Bite Squad. I placed an hour and an hour had gone by and my order status still stated the food was being prepared. I contacted support, and boy was that a mistake. They told me they could not cancel or refund my order cause it was not “incomplete.” However, the driver did not have my food and the restaurant had been closed at this point. I let them know that they were clearly scamming people out of their money. It was then that I stopped getting a response from support, and received a text stating my food was on the way. The restaurant has been closed, and it has now been 2 hours since I placed my order. So, I guess we will see if I ever get my order.

Do not use this app the web but do not respond and they will not offer you your money back just a free credit on your next order.

I live in a small town that offers bite squad. Because of this there are less drivers so there isn’t always someone working to deliver. Despite no drivers being logged in, they will still take orders. This is bad design. This means that if no one logs on to deliver, the food will sit there and won’t get delivered. It’s a waste of food and waste of customers time while they could be getting food another way, and it results in many unhappy customers who would have preferred to be told before they ordered that no drivers are currently working. This has happened so many times you’d think they would do something about it.

Update* still no response from bitesquads customer service team but got a developer response regarding my review saying to email them about my concerns. So I did. I’ll update again later to let y’all know how this ish goes down. Usually bitesquad is good, not the best but good. I usually have amazing drivers. Then sometimes, I get the drivers that don’t even try and I’m so annoyed. Today, ordered food, driver was almost near but I was busy tending to my kids. on my notes I put to call or text me when they’re outside because I might be doing something so I won’t always be outside waiting. No text or call. Food says delivered. That can happen, sometimes they just leave the food outside in my garage but there was no food this time. Now, the bad part about bitesquad.... their customer service live chat. Since the new update, I have not been able to get a rep using live chat. It doesn’t say how far down the line you are or if you’ll be next. It used to say for example “you are 3rd in line for a representative.” Now? Nothing. So the live chat bot ended up saying we couldn’t find a rep for you and asked if I wanted to wait longer or have them email me. So I put email bc I can’t be on my phone at all times, I have babies. They need my attention. Now, I gotta wait for a rep to email me and I have to tell them I never received my order and then I have to wait to receive a refund and even then, I don’t even know if I’ll get one because I have no proof that nothing was delivered? Because NOTHING WAS DELIVERED. LOL.... what am I supposed to do, take a picture of my empty garage? LOL I’m so hungry dude and I can’t even get my money back yet.

Contacting anyone from their customer service is a complete crap shoot. They will outright ignore you if they do not like you or hang up on you before you can tell them you are not satisfied with their help. They also sell from proprietors they are not actually affiliated with. Complete trash company.

I never received my items and the support time never responded I want my money back