I wasted a LOT of time trying to update the firmware et al and must admit I haven't tried recently since getting a new iPad. What I have found for my purposes (dumping iphone videos) is using the usb to lightening adapter. It's a fast & quite straight forward import. My iPad has 128 gig so plenty of room for weekend away videos from my under sized iPhone :(. If I were using this like most folks for playing videos, I'd have more reason to 'try again'.

I've had my Voyager Air for several years now and it's still going strong. I have no idea why so many people are rating this app one star. If your device isn't being detected by the app, it means you have a first generation Voyager Air drive (like mine) and you need to update your firmware. This is very easy if you have a computer (which you must if you've put files on the drive in the first place) and if you can read (which you can also do because you're reading this). Once you update it, you will be ready to go. The app itself is very straightforward with a nice, clean interface. It recognizes folder structure so if you have a lot of files grouped by series or years, etc, this makes locating them very quick and easy. It's true to its claim that 5 devices can stream at once. While it's not possible to sync devices together, it's easy to start the same movie on multiple devices so you can watch the same movie with others on your own screen. The more common occurrence, at least in my family, is that all are watching their own thing. With 1TB, you have plenty of room for all the movies and TV shows you could desire and certainly more than you can watch on one vacation. We drive to Disney World every year, 4 days out and 4 days back in the car. Get some iPad holders for your vehicle and you'll have a much happier ride with kids!

Works perfectly. If you have an older Voyager Air drive, you may have to update your firmware for this app to recognize your drive. New firmware and software is vastly superior so its worth it. Google how to update and you will be good to go.

I received as a gift. The app is now not uploading from any Apple product. I'm spending too much time for no results. I want to return but don't know where purchased. No product support.

Software works as advertise. You need to update to Voyager Air firmware to work with this version of apps. Note, your password will reset after the update.

The upgrade to the new version is a disaster! It doesn't recognize the drive, it doesn't allow update the firmware, it's just a dead piece of software. I know it's software since other apps connect to the drive seamlessly. What a shame for Corsair! The app is here for more than half a year, customers are complaining, but Corsair does nothing to fix the problem.