As a service provider, people are at the heart of ISS’s business. Most of our employees serve in the front line of our business and therefore they are our most valuable resource. This is why the health and safety of our staff have been made a top priority in our management principles.

We strive to protect the personal health and safety of our workforce, recognizing that healthy business performance is delivered through healthy people and safe processes and equipment. We therefore use a systematic approach to health, safety and environmental management in order to achieve continuous improvement in quality and performance. By setting standards, improving on goals, managing and evaluating arrangements and by documenting our performance, we make sure that the quality is warranted.

Within the framework of the HSE app ISS effectively develops its HSE (Health, Safety and Environment) management in order to support our values, codes of conduct, vision and policy. The goal is to enable a consistent approach to the HSE in the Netherlands.

The following functionalities are available in the ISS HSE app:

Report incidents
Within ISS, we have a separate system for reporting incidents (unwanted events). This system is integrated in the app, so you can add pictures of the incident simply and quickly. The main objective of the incident investigation is to prevent recurrence of similar
accidents or incidents by identifying root causes and recommending remedial
action.

ISS Safety Rules
With over 520,000 employees worldwide, aligning our attitudes and behaviors are important to develop the safety culture we want at ISS.

We therefore developed the ISS Safety Rules as the first step in developing this culture, therefore these rules are also included in the HSE app. The ISS Safety Rules cover 10 activities that are common across the ISS world.

ISS operates in more than 50 countries and our employees come from over 150 countries and speak many languages. The challenge is to ensure that our employees understand the safety culture we wish to embed in our operations. For these reasons we developed an animation film covering each of the ten ISS Safety Rules. Each clip covers a specific rule and has key messages embedded in them. The objectives of the film are to make these Rules more accessible and understandable. The film is without voices, ensuring that language is not a barrier for understanding the rules.

Last Minute Risk Analysis
A Last Minute Risk Analysis (LMRA) is a brief risk assessment performed just before starting work. The LMRA checks whether all risks have been recognized and that adequate control measures have been taken. The app makes it easier for employees to perform an LMRA.

Symbols-recognizer
Using the app, the meaning of a symbol can be traced. By answering three questions about form, color and the type of image the app automatically searches the symbols that comply with these characteristics (eg bans, commandments, warning and hazardous properties of substances and mixtures). By selecting the corresponding symbol a brief explanation of the meaning is shown.

Notifications
In our commitment to a safe working environment HSE news can reinforce the desired behavior of employees in our safety culture. The app is periodically used for the HSE campaigns we carry out.