Jacada enables organizations to deliver effortless customer self-service and agent assisted interactions by implementing cutting_edge mobile, smart device, and web based visual IVR solutions, as well as optimized agent desktops, and business process optimization tools.
Customers can benefit from an improved customer experience at every touch point with the organization, whether at the contact center, on the mobile, the website, or at the retail store. Most Jacada deployments provide complete return on investment within the first three to seven months after deployment.
Founded in 1990, Jacada operates globally with offices in Atlanta, USA; London, England; Munich, Germany; and Herzliya, Israel. More information is available at www.jacada.com.
- Company Name:Jacada
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Headquarters: (View Map)Herzliya, Israel
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Computer Software
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50 - 200 employees
- 2515317 Global Rank
- 1192703 United States
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Direct37.62%
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Search37.56%
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Mail11.09%
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Social10.53%
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Referrals2.48%
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Display0.72%
- United States 43.1%
- Pakistan 24.5%
- India 20.5%
- Networking
- Thin Clients
- 4 SDKs
- 2 Total reviews
- App Url: https://itunes.apple.com/app/jacada/id535402612
- App Support: http://www.jacada.com/resources/jacada-contact-form
- Genre: Business
- Bundle ID: com.jacada.JMATrial1
- App Size: 1.22 M
- Version: 6.1
- Release Date: August 3rd, 2012
- Update Date: November 7th, 2012
Description:
Jacada Mobile Agent (JMA) simplifies and accelerates customer service to users of smart phones and mobile devices by providing visual IVR self service flows that result in a substantially reduced number of calls to the call center.
This iOS application is to be used in conjunction with the Jacada Interaction Server to execute your customer service flows. To learn more, please visit http://www.jacada.com/products/jacada-mobile-agent-jma.
Jacada Mobile Agent (JMA) includes the Interaction Designer, a graphical design environment to build your customer service interactions “through clicks, not code”. The interactions you design can be published to a server hosted by Jacada and accessed through this mobile application.
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Native22.22%
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Standard77.78%
Simple and quick app enhancement