Narvar helps the most admired brands and retailers build lifelong relationships beyond the ñbuyî button. As an enterprise-grade SaaS platform serving 350+ retailers like Sephora, Neiman-Marcus, Crate & Barrel, and Gamestop, Narvar drives brand loyalty at scale by enabling immersive and emotional post-purchase customer experiences. From effortless order tracking, proactive communications, and seamless returns, Narvar applies machine learning across billions of interactions to simplify the everyday lives of consumers.

Our story

Narvar was founded by retail, customer experience, and logistics experts from leading global brands like Apple, Walmart and LVMH. Retailers have traditionally been focused on acquiring customers and driving them to make a purchase, after which the romance is gone. But it's the experience beyond the buy" button that is ripe for building customer loyalty. Our founder, Amit Sharma, identified this significant gap in the typical customer journey--the new moment of truth--and created the post-purchase category to help retailers turn shoppers into lifelong advocates.