TrustYou, the worldÍs largest guest feedback platform, is on a mission to improve the travel experience, from finding the right hotel to having the perfect stay. The company works with hotels, destinations, and travel websites to make that happen. TrustYou analyzes hundreds of millions of travel reviews scattered across a vast, fragmented market and transforms this content into actionable insights and data visualizations for 500,000 hotels. This enables travel sites to improve the trip planning process and hotels to offer the best experience to their guests.
- Company Name:Trustyou
(View Trends)
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Headquarters: (View Map)Munich, Germany
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Information Technology and Services
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50 - 200 employees
- South Korea 65.8%
- Taiwan 6.4%
- Thailand 5.0%
- India 2.9%
- Australia 2.6%
- Network Management
- 10 K Downloads
- 10 SDKs
- 4.06 Avg. Rating
- 129 Total reviews
- App Url: https://play.google.com/store/apps/details?id=com.trustyou.android
- App Support: http://www.trustyou.com/
- Genre: travel_and_local
- Bundle ID: com.trustyou.android
- App Size: 19.3 M
- Version: 57
- Release Date: January 8th, 2014
- Update Date: June 4th, 2021
Description:
TrustYou, the all-in-one guest feedback platform, introduces the TrustYou app. It allows hoteliers to engage with travelers and manage reviews while on the go. It allows you to analyze how you stack up against the competition ...and more. Key features include:
Review Management
* Access all of your online reviews for all of your hotels
* Read your guest satisfaction surveys
* Find all of your reviews in one inbox
* Respond directly to reviews from the app
Reputation Analysis
* See your overall and performance score for your hotels
* Analyze by semantic categories (eg. scores for rooms, food, service, etc.)
* Identify positive and negative trends with Impact Scores
* Benchmark against competitors
* Understand your performance trends over time
* View your NPS score
Live Experience
* Receive guest messages and Live Survey reviews in real time
* Receive push notifications when new messages or Live reviews arrive
* Send replies directly within the app
* Add or remove Teams from conversations
* Receive images and files
* Forward messages to your own internal Team Chat
* Have 1:1 conversations or coordinate with your whole team in a group chat.
New improvements to the TrustYou app allow you to efficiently manage your reputation and guest communication while you are away from your desk. A new design makes it easier for you to view and respond to online reviews. With the new dashboard, you quickly view and analyze your main hotel KPIs. Requires the TrustYou Analytics and/ or TrustYou Analytics Enterprise license.
Languages:
English (US), German, Spanish, French, Italian, Japanese, Portuguese, Russian, Polish and Chinese.
Oblador
They are headquartered at Munich, Germany, and have 6 advertising & marketing contacts listed on Kochava. Trustyou works with Advertising technology companies such as DoubleClick.Net, DoubleClick Bid Manager, Pubmatic, Rubicon Project, Openads/OpenX, Index Exchange, Adstir, IponWeb BidSwitch, AppNexus, Google Remarketing, LinkedIn Ads, Bizo.
