Digital Experience Forum (DX Forum) 2016, is an exclusive event organised by TM-VADS as a knowledge sharing session on the latest technology trends and updates, themed “Collaborate To Deliver Digital Experience.”

As an initiative to foster customer intimacy and engagement, this full day Forum brings delegates through thought leadership sessions focusing on digital collaboration and connected office experience demo session with our technology partner.

Today, as the world moves into the fourth industrial revolution where the realms of cyber and physical (devices, machines and such) integrates, customers’ expectation becomes even higher and more sophisticated. Industries are robustly adapting digitalisation in their operations to increase their efficiency and productivity. This new trend demands businesses to support their workforce with the right tools to enable integrated communication across all departments and regions. In order to do this, businesses need a secure, affordable way to create interactive, real-time connections among offices, mobile and expert workers.

Additionally, with the emerging digital trends that are becoming more integral in our lifestyle, businesses need to equip themselves with the capability to track customers’ journey across and interweaving multiple channels – be it through the conventional channels such as call centres and outlets; or digital channels such as web and app. The capability to serve customers seamlessly across these channels, in an omnichannel manner, will allow businesses to deliver a truly differentiated customer journey.