We design, deploy, configure, test, and support Business Service Management and ITSM technologies developed by our primary partner, Hewlett-Packard. We marry HP technologies with improved organizational alignment (if required) and with ITIL v3 Service Lifecycle-based best practices. These processes are formulated to guide us and our customers from our first conversation about Business Service Management, to the preparation necessary for the successful conduct of the engagement, to the engagement itself, to the continuous improvement plan, and finally to on-going support of the IT staff and the newly deployed technologies. We resolutely follow a well-defined process developed and enhanced over the past seven years that we call ValueFirstTM. ValueFirst is a value-focused method for recouping your investments in Hewlett-PackardÍs IT Management (ITM) technology. Whitlock ValueFirst delivers ROI where traditional approaches fail.