Zonka Feedback is a cutting edge, out-of-the-box way of collecting on-premise feedback on tablets for the hospitality industry that comes packed with powerful reporting, intelligent insights and instant alerts. With Zonka, capture guest feedback at restaurants after their meal or know more about their experience after their stay at your hotel. Useful for all businesses that value customer feedback and rely heavily on their satisfaction quotient and ratings; Zonka Feedback aims at changing the way you take and use feedback - making it uber-cool and redonkulously easy. Get real-time alerts, detailed (and anytime) reports, guest and staff management, multiple-businesses and branches management, together, in this mighty tool.
Visit: www.zonkafeedback.com
- Company Name:Zonka Feedback
(View Trends)
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Headquarters: (View Map)New Delhi, Delhi, India
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Information Technology and Services
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10 - 50 employees
- 3024656 Global Rank
- 71117 India
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Search49.74%
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Direct49.63%
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Social0.62%
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- Multilateral
- Organisation for Economic Co-operation and Development
- 5 K Downloads
- 10 SDKs
- 4.08 Avg. Rating
- 47 Total reviews
- App Url: https://play.google.com/store/apps/details?id=com.zonka.feedback
- App Support: http://www.zonkafeedback.com
- Genre: business
- Bundle ID: com.zonka.feedback
- App Size: 29.5 M
- Version: 81
- Release Date: October 15th, 2014
- Update Date: May 31st, 2021
Description:
Zonka Feedback App, Kiosk & Offline Survey Software is a revolutionary, out-of-the-box way of collecting customer feedback and taking surveys on Android devices, tablets, iPads, mobile phones, touchscreen kiosks and the web. Works offline without the Internet.
Easily design surveys and feedback forms using the web application, get detailed graphical reports, instant alerts, and notifications. Use Industry standards like Net Promoter Score (NPS) surveys and Customer Effort Score (CES) to measure customer satisfaction and employee feedback.
Designed for enterprises and small businesses alike. Large chains can run comparative analysis and configure complex alerts and notifications in no time. Collaborative Response Manager to review responses in detail and take corrective action.
Used by Hotels, Restaurants, Retailers, Airports, Airlines, Banks and Financial Institutions, Spas, Healthcare and many other industries.
Zonka is Ideal for following applications:
- Kiosk set up
- Offline Survey & Feedback
- Patient, Employee, Visitor and Customer Satisfaction Surveys
- Net Promoter Score (NPS) Surveys
- Capturing Leads at Events
- Market Research Surveys
- Emoticon and Smiley Surveys
- Multi-Channel Feedback using Android, iPad, Email, SMS and Online Surveys
- Multi-Lingual Surveys
How to get started
- Sign up for a free account on www.zonkafeedback.com/account
- Create a Feedback Form or Survey using Form Designer Tool. Use ready to go templates
- Download the Zonka - Feedback app and Survey Software and Get Started
FEATURES YOU WILL LOVE
Collect
- Create custom white-labeled feedback forms, satisfaction surveys without a sweat or choose from 20+ templates. A WYSIWYG Tool.
- Design Click Through Surveys, Include Skip Logic, Question Branching and Use Graphical Emoticons
- No internet? No problem. Capture feedbacks offline and sync later.
- Android Feedback App can be set up as Kiosk.
- Multi-channel: capture on web, surveys on Android, & mobile. Use QR codes, email, SMS to distribute.
Analyze
- Intuitive Web app to see reports and insights. A complete feedback system.
- Measure NPS and CES Scores
- One Click Reporting with Graphs and Insights
- Comparative Reports for businesses with multiple locations
- Schedule Reports to your inbox
- Dashboards for quick overview
- Download Data as CSV, XLS
Take Action
- Turn feedbacks and responses into tasks
- Instant notifications and alerts for fast actions
- Auto-responds to customers
- Auto-tagging, easy to use response viewer and analyze trends
Enterprise-Grade, Designed for Chains
- Multi-location/Chain Management
- Hierarchy-based access and Central Device Management
- Collaborative & Comparative reports
- Data security and protection
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Native0%
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They are headquartered at New Delhi, Delhi, India, and have 2 advertising & marketing contacts listed on Kochava. Zonka Feedback works with Advertising technology companies such as DoubleClick.Net, Google Remarketing, DoubleClick Bid Manager, AppNexus, Rubicon Project, Facebook Custom Audiences, LinkedIn Ads, AdRoll, Twitter Ads.