BER CONSUMERS? _VOLVE YOUR WORKFORCE. The ever-escalating customer experience. Pleasing todayÍs _ber consumer is a quicksilver business. Think mercurial marketplace. You need a fast-flex workforce, focused on the customers you serve. At Working Solutions, we have a thought for you. Actually, itÍs more of a recommendation: _volve your workforce. Make it mobile, responsive and virtual„with Work Anywhere Agents». WeÍve done it for clients and their customers for almost two decades, with virtual contract center services. Working Solutions uses a U.S. network of professional agents, who can work from any secure location„home or elsewhere. Client-specific education In the virtual classroom of Working Solutions University», certified educators teach agents about a clientÍs business, culture and customers. Depending on a programÍs complexity, instruction can take less than a day or up to several weeks„done up close and online. For agents nationwide, itÍs Learning Without Boundaries». Our agents specialize in the industries we serve, including consumer services, healthcare, retail, travel and more. They average 11 years in customer service and five years in sales. Our talent pool is diverse. We attract military families, work-at-home parents, change-of-career professionals, college students, and seniors„all with life and work experiences that customers relate to and appreciate. Recognized leader„enterprise shortlist Recently, industry analyst Ovum ranked us among the leaders in home-based outsourcers. Ovum puts Working Solutions on the enterprise shortlist for service providers, stating the companyñƒwill remain a top-line vendor in the home agent space for the foreseeable future.î Success in business is about relationships„working with people you trust, count on, who step up and deliver. Consistently. WeÍve done that for almost 20 years. We call it staying power. Our clients and customers call it proven. _volve and benefit„with us.