first direct was the first telephone bank when it launched on 1 October 1989. Operating 24/7/365 - it has not closed its doors since. The bank also provides internet banking and text message banking.
Despite having no branches first direct is well known for pioneering amazing service, winning several awards including; Moneywise Awards 2010, Most Trusted Financial Provider; Satmetrix Customer Loyalty Awards 2010; Which? Money Awards 2010, Best Financial Provider.
The direct bank provides a range of award winning products including its 1st Account and repayment and offset mortgages. In 2009 alone first direct's mortgages appeared in the Best Buy tables 1347 times, second only to its parent company HSBC.
key facts and figures
first direct has 1.16 million customers
950,000 of them use Internet Banking
420,000 customers use SMS message banking. first direct sends around 3.5 million text messages to customers every month
first direct employs 3,200 people in 2,700 FTE roles at two sites, in Leeds and Hamilton (near Glasgow)
44% of first direct's sales are via e-channels
More than 1 in 4 of first direct's customers join because of personal recommendation
Over 89% of customer contact with first direct is electronic
first direct handles around 157,760 telephone calls every week
first direct takes over 29,000 calls a day outside working hours
first direct takes over 1,700 calls a day from abroad
first direct has been in profit every year since 1995
- Company Name:First Direct
(View Trends)
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Headquarters: (View Map)Leeds, United Kingdom
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Banking
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1,000 - 5,000 employees
- 23619 Global Rank
- 907 United Kingdom
- 1.48 M Estimated Visits
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Direct58.72%
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Search39.16%
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Display0.83%
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Mail0.65%
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Referrals0.38%
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Social0.25%
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96.44%
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0.46%
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0.39%
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0.20%
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0.20%
- United Kingdom 91.5%
- Gibraltar 2.9%
- France 1.5%
- United States 0.8%
- Doors and Windows
- Security - Locks and Access Control
- 10 SDKs
- 4.82 Avg. Rating
- 2.6 K Total reviews
- App Url: https://itunes.apple.com/app/first-direct-1/id405905004
- App Support: http://www.firstdirect.com/bankingonthegohelp
- Genre: Finance
- Bundle ID: com.firstdirect.bankingonthego
- App Size: 129 M
- Version: 4.9.0
- Release Date: May 31st, 2017
- Update Date: May 11th, 2021
Description:
Your everyday just got a whole lot easier. Even better banking has arrived.
At the coffee shop, deciding if it’s a skinny soy latte or a cup of tea. In a taxi stuck in traffic, wondering how much you’ve saved for your trip to Machu Picchu. On a rollercoaster, planning the decorations for your dog’s third birthday party…
Wherever you are, whatever you’re doing, our new and improved mobile app makes banking even simpler.
From checking your balances and viewing transactions to paying family and friends, mobile banking takes all the hassle out of everyday money stuff. You can now do more than ever from the comfort of your own phone - and if that’s not exciting enough, this is just the start of our mini digital revolution, with loads more improvements on the way.
So go on. Get yourself up to date.
Update now >>
• Free to use, but providers may charge for download and usage
• Use in accordance with local laws and check charges if using abroad
• Use in accordance with our App terms and conditions
• Use in accordance with Apple terms and conditions
• This app may be withdrawn at any time, but we’ll always keep you in the loop.
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Lacks the finishing touches
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Phone App review
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First time app use, just getting use to it
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Easy, secure and user friendly
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Standard89.23%
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Direct10.77%
They are headquartered at Leeds, United Kingdom, and have 2 advertising & marketing contacts listed on Kochava. First Direct works with Advertising technology companies such as Omniture TouchClarity, Atlas, Google Remarketing, DoubleClick.Net, AppNexus, AppNexus Segment Pixel, DoubleClick Bid Manager, RadiumOne, Media Innovation Group, DemDex, Rubicon Project, Eyeota, Adobe Audience Manager Sync, Facebook Custom Audiences, The Trade Desk, Openads/OpenX, Avocet, Amazon Ad System, Index Exchange, Pubmatic, SpotXchange, Twitter Ads, BlueStreak.
Not what I wanted !!!!