At VHT, we believe that delivering an exceptional customer experience doesnÕt have to be difficult. In fact, every customer interaction, regardless of channel, should enrich the brand and deepen the customer relationship. For a long time, the customer journey has been frustrating. Twenty years ago, VHT pioneered a new approach to customer service that helps organizations eliminate customer wait times Ð creating a positive first impression of the brand and improving customer interactions, operational efficiencies and revenue opportunities. By simply offering customers a better journey Ð one that frees them from waiting, repeating information or transferring, customers feel empowered and valued. Customers can begin or continue interactions across multiple interaction channels, without starting over, and with the support of a well-informed agent. Organizations using VHT benefit from its agility and simplicity. Brands can deploy, manage and customize offerings in a user-driven environment. This creates a singular, cohesive solution designed to improve the customer experience. To learn more about how VHT can save your company money, optimize your customer interactions and transform the customer experience, email info@virtualhold.com.