Vox helps companies create comprehensive and integrated Customer Experience strategies that drives retention, cross sales, referrals and bottom-line results dramatically higher. At Vox, we look at your business from the outside-in...the way your customers do. We evaluate the reality of every customer interaction and communication. Then we recommend strategies and solutions to improve the customer experience and help our clients implement solutions across any or all customer interaction channels. Our capabilities include: - Voice of the Customer Research - Customer-centric Strategy Development - Website Design and Development - Customer Process Improvement - Call Center Process and Communication Enhancements - Customer Communication Improvements - Employee Communication