KIVA Group is a global provider of customer interaction and experience management software for financial institutions. Our CRM/CEM, unified sales and service, and unified delivery channel solutions help banks and credit unions create a consistent, personalized experience for customers„with every interaction. The KIVA Respect open technology platform and multi-channel applications connect customer, product, sales and service information to give institutions an unprecedented ability to manage the whole customer relationship. With our software, organizations gain access to the current and historical interaction information they need _ across multiple data sources _ to provide exceptional service as well as identify and capture new sales opportunities.