PeopleMetrics sells software as a managed service to companies who want to improve their customer experience. By capturing your customer feedback and enabling timely response to customer issues we reduce your customer churn rates. We also identify the larger organizational changes that need to occur to improve overall customer experience. Our goal is to show you how to improve your customer satisfaction and Net Promoter Scores. Reduce Churn. Retain Customers. Increase Sales. Typical programs include the use of our PeopleMetrics platform to orchestrate a Voice of the Customer survey and ongoing relationship and transactional surveys to continue the customer conversation. To make sure you capture all of the relevant customer feedback we gather feedback from all available sources including social channels like Facebook, Instagram and Yelp. We use this data to spot trends and to share this data with your business units that need to understand their performance across the various customer touchpoints. ñThe data from our PeopleMetrics platform gives us visibility all the way down to the store level for who is performing well and who needs to improve. I would estimate that of our 1300 employees, 1000 benefit from the CustomerMetrics data and use it on a regular basis.î -Vice President Customer Experience- Regional Cellular provider. https://twitter.com/PeopleMetrics