LiveAdmins is one of the leading live chat service providers in the industry with over 13,000 clients worldwide. Founded in 2002 and headquartered in Chicago, LiveAdmins offers the most innovative and easy-to-use live help solution allowing businesses from a variety of industries to provide instant online customer support and proactively sell their products and services.
LiveAdmins strives to provide your website visitors with the best possible online experience Ð one that resonates your brand. Over the years, live chat has evidently become the preferred mode of customer service available round the clock.
We are considered to be the sales team on our client's websites providing them with live operators, live customer service and support. We will continue to build and execute processes that result in high level of customer satisfaction, customer retention, and brand popularity with lowest level of customer aggravation.
- Company Name:Liveadmins Llc
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Headquarters: (View Map)Chicago, IL, United States
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Information Technology and Services
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200 - 500 employees
- 2475815 Global Rank
- 941637 United States
- 62.5 K Estimated Visits
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Search59.11%
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Direct25.69%
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Referrals15.20%
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Display0.00%
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Mail0.00%
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Social0.00%
- 10 SDKs
- App Url: https://itunes.apple.com/app/liveadmins-llc-1/id910108849
- App Support: http://www.liveadmins.com/
- Genre: Business
- Bundle ID: com.liveadmins.wglcs
- App Size: 30.8 M
- Version: 1.5.0
- Release Date: October 7th, 2014
- Update Date: May 15th, 2020
Description:
WG live chat software is a convenient application for businesses to connect with online shoppers without any wait. WGLCS ensures real-life customer service with which customers can be greeted and assisted in real time. Responses through email/phone call can be slow, but with WGLCS application, you can be available 24/7 to assist customers with their queries from your iPhone/iPad. Online customers run into dead-end all the time while trying to make a decent purchase and you can’t sit in front of your system all the time to assist online customers as a result of which buyers can easily plummet due to lack of assistance on a company’s website. However, WGLCS app allows customers quick-access for instant solutions with just a few keystrokes from your iPhone.
Some of its benefits are elaborated below:
1. Chat Prompts
Whenever a visitor lands on your website, a notification would automatically inform you of it. No need to check on the status of your visitors time and again as you will be prompted for each visitor. Therefore, a simple alert leads to establishing a hassle-free one-on-one interaction. Hence, your visitors are just a click away.
2. Ease of Use
All this Live Chat app requires is an iOS device and an internet connection, and then you’re all good to go. Just pick up your gizmo and proactively strike up a conversation with your online visitors.
3. Instant Chat Response and Fast Query Resolution
With the integration of WGLCS app, assistance for customers starts from the very moment they land on your webpage and continues until they leave. The conversation is quite akin to instant messaging where a chat window automatically opens up with a live rep offering help. While email and telephone entail lengthy delays, support through WGLCS ratchets up response time, thus adding more to customer gratification.
4. A 24/7 Touch point
Unlike any other similar application, live chat service is available and accessible 24/7. Research shows that 52 % of the customers would go elsewhere if there is a lack of efficient customer service. With WGLCS, there are no disruptions, no delays and customers can easily sidestep problems that come with lack of availability.
5. Capable of Catering to Multiple Industries
WGLCS app can be used to serve customers over a wide range of businesses. Currently, we cater to automotive, real estate, law, medical websites, travel, hospitality, IT and much more.
6. Multilingual Services
The services of this app aren’t confined to English. Its flexible, thus providing support in multiple languages. Simply install a language specific virtual keypad on your device and chat in the language of your choice.
7. A Rundown of Positive Implications
Instant responsiveness, query resolution and proactivity is all that is needed to win customers over. Taking into account all these factors, WGLCS:
• Adds to greater customer retention
• Reduces churn rate and shopping cart abandonment
• Creates loyal customer base
• Increases customer satisfaction
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They are headquartered at Chicago, IL, United States, and have advertising & marketing contacts listed on Kochava. Liveadmins Llc works with Advertising technology companies such as AppNexus, Neustar AdAdvisor, Aggregate Knowledge, Dstillery, Bizo, DoubleClick.Net, AOL-Time Warner Online Advertising, Facebook Custom Audiences, Resonate Insights, Drawbridge, Pubmatic, Rocket Fuel, Advertising.com, Crosswise, Twitter Ads, Google Remarketing, The Trade Desk, DemDex, Eyeota, AudienceScience, LiveIntent, IponWeb BidSwitch, Tapad, DoubleClick Bid Manager.