App crashes any time I click an option. Impossible to complete mandatory activation from within app

I would rank them a zero if that was an option. I had water damage on my phone 79 hours ago. I have talked to 8 different representatives and one manager (twice) from Square Trade in that time. They will tell you whatever you want to hear to get you off the phone, including, "We will call you back or follow up with you by phone." I have been promised a follow up phone call or e-mail four times in order to settle my claim. On every occasion I had to follow back up. Horrible follow-up. The first time I spoke to a manager, Shane, he told me he began by blaming me for all the troubles. Never admitting there were any customer service flaws on their end (though not returning phone calls, sending e-mails, or outright making guarantees to me that never came to fruition certainly fall into that category), he 'hoped' my phone would be here today. He told me if it was not that he would refund my 75.00 deductible and authorize the purchase of the phone at full retail price. When the phone did not arrive by the time the tracking information said it would, I called back. I was guaranteed a call back from Shane within 2 hours and 15 minutes. At the 3 hour mark, I called back. Shane walked his promise back and told me if it wasn't here in 48 more hours he would do it. You have to wonder how they can survive providing reasonably priced insurance coverage...ladies and gentlemen, this is how: horrible customer service, NO FOLLOW UP, BREAKING PROMISES, and just hoping you will give up and give in. Don't waste your time or your money. Stick with AppleCare, your service provider, or device manufacture for insurance coverage.

I purchased this insurance last year. When I submitted a claim this year, they wanted a copy of the sales receipt. I have tried to submit the receipt multiple times and keep getting a message "sorry we are having an unexpected technical issue ".

This app is great except one thing. I would like to be able to purchase miscellaneous electronics without having to go to the full website so I can pay with Apple Pay.

The fact that I am FORCED to install this application to activate a phone warranty earns Squaretrade a single star. I could have simply entered the IMEI number into their website, but no. I have to give Squaretrade access to my device in order for them to collect data about my physical device, carrier, and the software on it. Oh, and this is AFTER I submitted by purchase receipt via the web.

Do not use this insurance company, very poorly ran, no communication, takes weeks sometimes months to get your reimbursement, terrible company would give zero stars if I could!