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Talkdesk
Talkdesk is the world's leading cloud-based call center software solution. Our easy-to-use out-of-the-box call center software solution helps growing businesses improve customer satisfaction, while simultaneously reducing customer support costs. Using Talkdesk, businesses can create an entire call center in the browser in 5 minutes. Unlike other outdated and costly solutions that require a long setup and big upfront investment, Talkdesk requires no phones, no hardware, no coding and no downloads - all that is needed is a computer and an internet connection. With one click, Talkdesk integrates with Salesforce, Zendesk, Shopify, Infusionsoft, Olark and others to provide comprehensive information about customers. Using IVR, ACD and skills-based routing, callers are routed to the agent who is most qualified to meet their needs based on customizable data. Talkdesk then displays the caller's name, image, contact information, purchase history and contact history in the agent's browser in real-time. Talkdesk also automates tasks so that when a new contact calls, a new contact is created in the integrated business tools. When a call is missed, an email is sent with the call data, voicemail recording and transcription. With real-time and historical reporting, call monitoring and call recording, agents and managers can make data-driven decisions based on comprehensive information.
Computer Software
200 - 500
Mountain View, CA, United States
About

Talkdesk is the world's leading cloud-based call center software solution. Our easy-to-use out-of-the-box call center software solution helps growing businesses improve customer satisfaction, while simultaneously reducing customer support costs.

Using Talkdesk, businesses can create an entire call center in the browser in 5 minutes. Unlike other outdated and costly solutions that require a long setup and big upfront investment, Talkdesk requires no phones, no hardware, no coding and no downloads - all that is needed is a computer and an internet connection. With one click, Talkdesk integrates with Salesforce, Zendesk, Shopify, Infusionsoft, Olark and others to provide comprehensive information about customers.

Using IVR, ACD and skills-based routing, callers are routed to the agent who is most qualified to meet their needs based on customizable data. Talkdesk then displays the caller's name, image, contact information, purchase history and contact history in the agent's browser in real-time.

Talkdesk also automates tasks so that when a new contact calls, a new contact is created in the integrated business tools. When a call is missed, an email is sent with the call data, voicemail recording and transcription.

With real-time and historical reporting, call monitoring and call recording, agents and managers can make data-driven decisions based on comprehensive information.

Site Traffic
  • 173397 Global Rank
  • 80422
    United States
  • 299 K Estimated Visits
Traffic Sources
  • Search
    45.26%
  • Direct
    37.20%
  • Referrals
    6.35%
  • Social
    5.61%
  • Mail
    2.85%
  • Display
    2.73%
Geography Breakdown
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Alexa Traffic Data
Global Rank 40,078
81,754
Links In Count 122
6
United States Rank 17,023
29,133
United States Page Views 54.3%
3.4%
Top Countries
Top Sites Linking In
Top Search Keywords
  • Boston
Mobile App Data
MixRank is the most comprehensive database of mobile apps, developers, SDKs, technologies, services, and integrations. Learn more.
  • 10 SDKs
  • 3.13 Avg. Rating
  • 14 Total reviews
  • App Url: https://itunes.apple.com/app/talkdesk/id1441412789
  • App Support: https://support.talkdesk.com/hc/en-us
  • Genre: Business
  • Bundle ID: com.talkdesk.Agent
  • App Size: 27.5 M
  • Version: 3.0.2
  • Release Date: June 7th, 2019
  • Update Date: March 3rd, 2021

Description:

TalkdeskⓇ Mobile Agent™ puts the power of the Talkdesk Cloud Contact Center Software CX Cloud in an agent’s back pocket.

Away From the Desktop? No Problem
Today’s workforce demands flexibility. Empower agents to professionally handle customer calls on any device. Mobile Agent has all the functionality agents expect, including call controls, status settings, dispositions and more.

Empower Seamless CX in Every Scenario
Respond to fluctuating call volumes in real time by using Mobile Agent for remote work, part-time and after-hours scenarios. Extend customer service beyond the call center by using Mobile Agent for field technicians, outside sales, or location-based workers, so they can provide an excellent and consistent customer experience on the go.

Seamlessly Connect to Critical Information
Effective, efficient service from a mobile device is easier than you think. Mobile Agent integrates with your favorite CRM and applications like Salesforce, Zendesk, Slack, Zoom etc., providing agents with quick access to customer context, plus time-saving automations.

Stay In The Know
Mobile Agent keeps track of every conversation, so you can stay on top of key performance metrics. Reporting options are designed to help you better manage remote teams and optimize your customer experience.

FEATURES:

- Access and manage Talkdesk contacts
- Inbound and outbound calls
- Status synced with Talkdesk ACD
- Dispositions and notes
- Ability to perform warm transfers and conference calls
- Ability to pause and resume call recordings
- Integration with Talkdesk Analytics & Insights
- Integration with Salesforce and Zendesk
- Dark mode and Light mode
- iPad and Apple watch version
- Siri and iOS Shortcuts support


NOTE:
- To learn more about Talkdesk Cloud Contact Center Software CX Cloud go to www.talkdesk.com
- If you have a Professional Plus or Enterprise subscription, enable the app in the Preferences section of the Talkdesk Admin interface
- If you have a Professional subscription, reach out to support@talkdesk.com so we can enable a free trial!

Daily Downloads Nov 01 - 30, 2024

Sort by

Wunderhund

Dec 24, 2020

Wish I could use it...

Chained to my desk because I cannot sign in to this app no matter what I do. Wish it worked.

kcbooth

Sep 18, 2020

easy to use!

i enjoy talkdesk. i think it is very easy to use and super helpful. the only things i would change is adding the ability to see voicemails in the app, and i can’t figure out if you’re able to transfer calls to other agents through the app. that would be nice!!

Donhuk

Jun 01, 2020

No conference call option

It would be nice to conference call with the mobile app

Bobmorane86

May 28, 2020

Disconnected every time

Hi, at each connection I have to reconnect my account.

TylerSellers

May 08, 2020

Worst Business App for Outside Sales People

Our company of 300 employees recently switched over to Talkdesk from Dialpad. Worst decision ever. For outside sales reps the app is almost completely useless. I get redirected unknown numbers all the time, there’s little no UI/UX on the app itself so good luck doing anything within the app, the outbound ringer is beyond annoying, and the list goes on and on. There are numerous free apps that are better. I’ve voiced my concerns but will now need to formally file an IT concern as it genders my ability to do my job.

victim of rudeness

Mar 14, 2020

Stay far away from this company

This app has almost zero functionality. The sales team promised that they had a mobile and so I expected something at least comparable to Ring Central - where we could text, see voicemails, see our contacts in Salesforce, see a lengthy call history, or at least the last 10 calls, and be able to disposition calls. There hasnt been one single new feature or new functionality added since the first release of the app and yet the sales team promised frequent updates and the best phone software of any company. The sales team lied about everything and I am not exaggerating. They give away $25 amazon cards to anyone who will write a positive review in order to hide the bad reviews but look for them - they are correct. The thing I am most angry about? They forced a 3 year contract on us while promising that if we were not happy we could cancel. When they finally let us on the mobile app, we tried to cancel because the app did not let our salespeople text our customers or see voicemails or call history, Andrew they became VERY mean and threatening. It is critical that we have those two functions and it has been almost a year and not one single update. They must have the slowest developers in the world. And yes, it logs you out all of the time so you miss your calls. We were conned.
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AVFoundation
The AV Foundation framework provides an Objective-C interface for managing and playing audio-visual media in iOS and OS X applications.
Core Foundation Framework
Core Foundation is a framework that provides fundamental software services useful to application services, application environments, and to applications themselves. Core Foundation also provides abstractions for common data types, facilitates internationalization with Unicode string storage, and offers a suite of utilities such as plug-in support, XML property lists, URL resource access, and preferences.
Core Graphics
The Core Graphics framework is based on the Quartz advanced drawing engine. It provides low-level, lightweight 2D rendering with unmatched output fidelity. You use this framework to handle path-based drawing, transformations, color management, offscreen rendering, patterns, gradients and shadings, image data management, image creation, and image masking, as well as PDF document creation, display, and parsing.
Foundation Framework
The Foundation framework provides a base layer of functionality for apps and frameworks, including data storage and persistence, text processing, date and time calculations, sorting and filtering, and networking. The classes, protocols, and data types defined by Foundation are used throughout the macOS, iOS, watchOS, and tvOS SDKs.
Launch Services
macOS Launch Services is an API that enables a running app to open other apps or their document files, similar to the Finder or the Dock.Launch Services eliminates apps having to query the Finder to open an app, document, or URL for them. The macOS Finder itself uses Launch Services to perform such tasks. Because the Finder performs no additional processing beyond calling Launch Services, any client using Launch Services for these purposes behaves identically to the Finder.
MobileCoreServices
Use uniform type identifier (UTI) information to create and manipulate data that can be exchanged between your app and other apps and services using MobileCoreServices.
Quartz Core Framework
Allow users to browse, edit, and save images, using slideshows and Core Image filters.The Quartz Composer API supports processing and rendering graphical data and allows developers to create custom patches for the Quartz Composer developer tool. ImageKit provides user interface support for browsing, editing, and saving images, showing slideshows, and browsing and previewing Core Image filters. PDFKit is a technology that allows applications to display and manipulate PDF documents.
Security Framework
Secure the data your app manages. Protect information and control access to your app.
System Configuration F...
This collection of documents describes the programming interfaces of the System Configuration framework. The System Configuration framework provides functions that determine the reachability of target hosts in both a synchronous and an asynchronous manner. It also provides error detection facilities.
UIKit
The UIKit framework (UIKit.framework) provides the crucial infrastructure needed to construct and manage iOS apps. This framework provides the window and view architecture needed to manage an app’s user interface, the event handling infrastructure needed to respond to user input, and the app model needed to drive the main run loop and interact with the system.
Data sourced from MixRank, the most comprehensive database of mobile apps, developers, SDKs, technologies, services, and integrations. Learn More.
Ad Intelligence
  • Standard
    100.00%
Ads Seen Recently
38
Latest Publishers
Publisher Ranking
Longest Running Ad
Talkdesk
Device
Desktop
Dimensions
300x250
Dates Active
Jan 19, 2019 to Jul 21, 2019
Talkdesk
Device
Desktop
Dimensions
300x600
Dates Active
Nov 02, 2019 to Dec 13, 2019
Talkdesk
Device
Desktop
Dimensions
300x600
Dates Active
Nov 03, 2019 to Dec 14, 2019
Talkdesk
Device
Desktop
Dimensions
300x250
Dates Active
Nov 09, 2019 to Dec 14, 2019
Talkdesk
Device
Desktop
Dimensions
728x90
Dates Active
Nov 03, 2019 to Dec 13, 2019
Talkdesk
Device
Desktop
Dimensions
728x90
Dates Active
Nov 02, 2019 to Dec 14, 2019
Talkdesk receives up to 0.17M pageviews per day, in countries such as India, Egypt, Philippines, United States, Nigeria, Uganda, United Kingdom, Portugal, Canada.

They are headquartered at Mountain View, CA, United States, and have 3 advertising & marketing contacts listed on Kochava. Talkdesk works with Advertising technology companies such as AdRoll, Twitter Ads, DoubleClick.Net, Facebook Exchange FBX, Yahoo Small Business, AppNexus Segment Pixel, ReTargeter, Pubmatic, IponWeb BidSwitch, Zenovia, TripleLift, Bizo, Openads/OpenX, Facebook Custom Audiences, LinkedIn Ads, Perfect Audience, Crosswise, Rubicon Project, Taboola, Google Remarketing, AppNexus, DoubleClick Bid Manager, GumGum, Index Exchange, Advertising.com, Microsoft Advertising, Google Floodlight Counter, Podsights, Google Adsense, Google Adsense for Domains.
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Last Updated 11/18/24
Talkdesk receives up to 0.17M pageviews per day, in countries such as India, Egypt, Philippines, United States, Nigeria, Uganda, United Kingdom, Portugal, Canada.

They are headquartered at Mountain View, CA, United States, and have 3 advertising & marketing contacts listed on Kochava. Talkdesk works with Advertising technology companies such as AdRoll, Twitter Ads, DoubleClick.Net, Facebook Exchange FBX, Yahoo Small Business, AppNexus Segment Pixel, ReTargeter, Pubmatic, IponWeb BidSwitch, Zenovia, TripleLift, Bizo, Openads/OpenX, Facebook Custom Audiences, LinkedIn Ads, Perfect Audience, Crosswise, Rubicon Project, Taboola, Google Remarketing, AppNexus, DoubleClick Bid Manager, GumGum, Index Exchange, Advertising.com, Microsoft Advertising, Google Floodlight Counter, Podsights, Google Adsense, Google Adsense for Domains.