Enghouse Interactive delivers technology and expertise to maximize the value of every customer interaction. The company develops a comprehensive portfolio of customer interaction management solutions. Core technologies include contact center, attendant console, predictive outbound dialer, knowledge management, IVR and call recording solutions that support any telephony environment, on premise or in the cloud. Enghouse Interactive has thousands of customers worldwide, supported by a global network of partners and more than 800 dedicated staff across the companyÍs international operations. Presence Suite has been developed and evolved for over 15 years by a team of professionals with an extensive experience on Contact Center operations. The customer-oriented attitude drove Presence to develop an all-in-one solution that adapts to the specific needs of each user, with an objective of solving the challenges experienced on any particular environment. This distinctive capability makes of Presence the most flexible and easy to integrate Contact Center solution in the market. This technology offer also brings more flexibility to the Contact Center, matching the dynamism demanded by the operation areas. All these benefits deliver impressive improvements on productivity rates and an unmatchable ROI.